Frequently
Asked Questions
› Does
ReSure cut out our broker?
› Can
my broker operate the system on my behalf?
›
Who owns the information in ReSure?
›
Can I run ReSure on my own network?
› How
is the web service priced?
› Do
I pay more for a large number of users?
› What
support does ReSure provide?
› What
if I need help in setting up the system?
› Can
special reporting needs be addressed?
› What
if I already have a lot of data in spreadsheets
or other databases?
› How
can I be sure that my information is safe?
Does
ReSure
cut out our broker?
No – quite the opposite. ReSure
supports the broking function by eliminating the
time-consuming, unproductive and error-prone manual
collection and compiling of paper or spreadsheet-based
renewals information. Your broker can devote their
valuable time to determining what information
the market needs, and the best way to present
it. ReSure allows your broker to focus on what
they are good at – negotiating the best
possible terms on your behalf.
Can
my broker operate the system on my behalf?
Yes – your broker or insurance company can
own the licence to use ReSure.
Alternatively, you can own the licence and give
your broker or insurer full administrative rights
to work with the system.
Who
owns the information in ReSure?
Normally, the party that licenses ReSure
is the legal owner of the information. That party
ultimately controls who has access to the information.
However, where a broker or insurer provides the
system to its clients, we can make the client
the legal owner of the information if necessary
Can
I run ReSure
on my own network?
Yes. We offer ReSure
Online as a hosted web service, but we
can also license ReSure Corporate Edition Edition
for use on your own network. It is an Active Server
Page application that is fully integrated with
Microsoft standards. It uses the .NET framework
and MS SQLServer as its database.
How
is the web service priced?
The service fee is based on your estimate of the
total risk exposure to be managed through the
system. It may be paid annually in advance, or
in periodic instalments. We will provide a simple
questionnaire and calculate the fee alternatives
for you.
Do
I pay more for a large number of users?
ReSure
does not have a “per user” licence
cost. You can authorise as many people as you
wish to access the system. The details of each
user are recorded in the security manager, and
their activity on the system is monitored.
What
support does ReSure
provide?
We provide support for ReSure
clients via email or a toll free number, as appropriate.
All support requests are logged, prioritised and
managed until resolved.
What
if I need help in setting up the system?
ReSure
has a consultancy and setup service available.
Experienced consultants can design or improve
your renewals processes, and can take any data
that you have in electronic format – such
as spreadsheets – and load it into the system.
On-site training can also be provided. These services
are offered for an additional fee that can be
spread over the first year if required.
Can
special reporting needs be addressed?
ReSure
includes a wide range of reports, from high level
summaries to the most detailed information available,
including access to attached surveys, valuations,
loss control reports, and so on. Most reports
can be produced as Excel spreadsheets so you can
carry out additional formatting, graphing and
presentation. If there is special report format
that you need, we can develop this for you.
What
if I already have a lot of data in spreadsheets
or other databases?
ReSure
has capabilities that allow you to import your
data in spreadsheet format. You first export a
ReSure
spreadsheet template of the appropriate Risk Class
(eg motor vehicles), copy and paste your data
into the template, then import it into ReSure.
Data that is imported is checked for accuracy
and integrity by the same business rules that
we use for manual data entry.
How
can I be sure that my information is safe?
ReSure
uses secure technologies including SSL to protect
access to your data. The ReSure
licence holder manages every other user’s
access to the system through a logon and password.
ReSure
Online is hosted by Webcentral, a professional
Web services company that has full physical and
network security and backup facilities in place.
If you have any concerns about your data, you
can download a full copy of your database at any
time in a variety of formats.
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